Best Way to Request Help

Canvas Help Link

The quickest and best way to get assistance for Canvas issues is to click on the "Help" Link in the Lower Left corner of the screen in Canvas (from the place where you are having the problem), and then choose "Search the Canvas Guides". Canvas has excellent written documentation and video resources. If you suspect that your problem is not "user error" but that something is broken in Canvas choose "Report a Problem".

Other ways to receive help...

Person holding up Help sign next to laptop

The Help Desk staff assists students with a variety of technical queries such as Canvas questions/problems, login questions, e-mail account sign-in, MyTVCC access and navigation, and technical questions regarding personal computer systems requirements and troubleshooting, and other technical assistance (tablet, phone, etc.).

Help Desk Ticket - You can request assistance from the Help Desk by creating a ticket at MyTVCC - Technology Help.
Walk-in assistance - If you are on campus and require technical assistance, The Help Desk personnel are available during the normal business hours of 8:00 a.m. – 5:00 p.m., Monday – Friday. The Help Desk is located in the Albertson's Building. Here is a link to a campus map.
Call the Help Desk - The Help Desk may be reached at (541) 881-5777, Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. If no one is available to take your call, please leave a message and your call will be returned the next business day.

Additional Help

Liz Pearce is an Instructional Designer on the Ontario Campus. Her main responsibility is assisting faculty to develop quality online courses and improve their online teaching. She is also available to assist students who need help learning to use Canvas.

Email - You can email Liz Pearce at epearce@tvcc.cc
Walk-in assistance - If you are on campus and require technical assistance, Liz's office is room 101B in Barber Hall.
Call - Liz may be reached at (541) 881-5847. If no one is available to take your call, please leave a message and your call will be returned.

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